Journalism – Page 9

So long, farewell… Buh-bye Tony

BP CEO Tony Hayward is a marked man emerging as America’s latest leading corporate villain. He’s the new poster boy for what not to say in a crisis. His apparent self-focus that “he wants his life back” pits his desire for normalcy against the loss of 11 workers in the fire and sinking of the Transocean rig. One might imagine their families would like those lives back too.

Tony, you’re doomed man. Say goodbye. It’s all now a matter of time… you’ve been tar and feathered, smeared in oil. When you now appear on camera the common reaction is to throw darts or change the channel. In a world where trust and believability, credibility and likability rule… you’re sinking like a rock.

It seems truly amazing that – for some one who teaches crisis management -BP continues to make mistakes, missteps, misstatements 45 days in to the disaster. The failure to explain what would be deemed “legitimate” claims before Congress in the earliest days of the story is today compounded by an artful, expensive PR campaign that features Hayward and his cabal of advisors doing the ‘best they can’ all the while oil gushes from the pipe. Isn’t there an inherent contradiction in all this… are they really doing the best job they can? Difficult admittedly, but not a success by a long shot.

The real lesson remains the experience of Valdez, Alaska. Twenty one years after Exxon ran their tanker onto Bligh Reef there is still an oily residue just under the rocks along the shoreline of Prince William Sound. Droplets of oil abound in the water, in pools, coating the underside of rocks that cover that shore. Billions of dollars spent and tens of thousands of man hours invested in clean up have failed to restore, entirely restore, the waterways and shoreline. Yes the sound is healthier than some doom and naysayers predicted, but it is not without lasting injury. It would seem evident that a similar fate awaits the gulf coast and possibly other eastern beaches and the communities that depend upon the water for food, tourism, attraction and livelihood.

So as we watch for the expected outcome — Hayward will walk the plank with a shove from the BP board; the company will lose its financial luster and ultimately file for court protection or receivership to protect its reduced and falling assets. Thousands of workers will lose jobs and homes; alcoholism will rise… abuse, domestic violence, divorce all soared in Valdez and the surrounding communities too. Suits and class action filings for worker compensation due to illness stemming from the clean up will clog the courts the way the oil stifles marine life on marshes today. Perhaps even years from now medical claims, lung and other injuries will continue to haunt local residents and their families, perhaps too even birth defects. This will be a petri dish for health, injury and litigation for generations. Within this year I predict BP and it’s eco-friendly logo will be replaced with a new name and consumer brand, as if that is sufficient to hide the experience from the public’s memory.
Sadly it doesn’t take scientist to see where this mess is headed… admittedly it’s a bona fide crisis. Hayward may become the fall guy but the corporation and those who are advising it deserve some of the blame for the handling of the story. Black oil, corporate greed… mistakes and mishandling. Dishonesty. Shame.

Score 1 for Ethics

This is just worth sharing… Score one for ethics and leadership
NBC STATION IN L.A. ADMITS NOT LIVING UP TO JOURNALISTIC STANDARDS
from StudioBriefing, May 19, 2010
The NBC-owned television station in Los Angeles on Tuesday announced the departure of its “vice president, content” and simultaneously admitted that it had not lived up to “journalistic standards” when it aired a faked report about new credit card rules in February. In today’s (Wednesday) Los Angeles Times, media columnist James Rainey said that Tuesday’s announcements by KNBC-TV represented the culmination of a “psychodrama” at the station that “has pitted traditional television journalists .. against a nouveau crowd of content creators who prefer their sizzle served up hot, preferably without much steak.” In the faked report, Rainey said, the station hired reality show producer Vicki Gunvalson, who interviewed friends about the new credit card rules, then passed the friends off as ordinary “men in the street.” The interviews, Rainey indicated, were conducted at an Orange County boutique, owned by another friend of Gunvalson. A spokesman for the station told Rainey that it is “taking steps to prevent this from happening again.”

Scott Peterson – a family – a website – a surprise in cyberspace

Every so often an email catches you, surprises you, and briefly interrupts your concentration. Scott Peterson’s appellate website succeeded in doing that just now… 6 years later… though he’s just down the road here in Marin county, I don’t think of him often. I do think of friends who covered the trial, of episodes and moments that we shared in reporting from Redwood City and Modesto, but I don’t often think of what is evidently the continuing quest to prove his innocence.
Over 6 years a lot of water has gone under the bridge and through San Francisco Bay where Laci was found for a crime the jury believed Scott had committed. A lot of money continues to be spent on Peterson’s legal appeal and more will be on California’s tortured path toward legal execution.

His execution will not bring back either Laci or Connor. It may provide some comfort to Laci’s family, perhaps even a twinge of revenge, just as the lethal cocktail will be a burning stab in to the heart of Scott’s parents and his family.

The email did catch my attention. So did the website. And much more.

Hype only serves to disappoint audiences

News producers, managers and all those create news – the content which is the stuff that keeps the soap commercials from bumping in to one another – seem to me to be more frantic, ever-so-driven to capture and hold their audiences. More than ever before it seems that they too have drunk the Kool-Aide and now piously justify their hype as necessary to lure and secure audiences. Sadly though this is getting sillier and sillier as boasts are proclaimed that cannot be defended, promises are assured that cannot be delivered, and audiences – like you and me – feel more cheated.

It just feels like an era of news abuse – instead of trust – is in vogue and in turn, professionals are defending what is indefensible, hype.

For instance on a weekend report about the death of a University of Virginia co-ed the network anchors assuredly promise “we’ll have the latest on the investigation when we return.” Really? On a Saturday? On a Saturday when investigators are not visible to the media and when there has been no news release from the police. So the latest is… actually, when? Yesterday! And so it has already been… reported? And when? Yesterday! And so the boast of having the latest news coming up is really just a… hype? A tease? And that’s somehow OK… or if as professionals you knew there was truly nothing new, was the hype a lie? A white lie? Or just a plain old-fashioned whopper since it was uttered with the prior knowledge that it was untrue.

Or for instance the Today show used the word “Exclusive” six (6) times about a single guest. Exclusive appeared twice in anchor copy and four times as a graphic. Are producers so desperate to convey the appearance of superior coverage that they cannot let that content speak for itself but must instead wrap it with banners and bravado to drive the point home? Or maybe there is such churn in the viewership that the constant reminders of exclusivity are the only hooks remaining to lure viewers? But if that’s the case then all the exclusives that appear day in and day out are not attracting audiences but may instead be repelling viewers who are tired of being abused with adjectives masquerading as important content.

It seems the corruption of the profession runs deep… as deep as our own self-identity. A national radio show on journalism featured a guest who said, “reporters are now packagers” of news and claimed that he didn’t need to report because he had sufficient “listening posts” to tell him what was going on. It feels a little absurd to ask, but I am mystified because if reporters are not going to report, then who is? And listening posts, who are they… and how do we trust his definition of who is responsible, and ultimately, who is vouching for them? It is the proverbial slippery slope and, whoops! We’ve started sliding.

Another panelist on this NPR program spoke of reporters whose job it was to now contextualize the news. And a third said it was now completely correct for reporters to have an opinion and allow that to be reflected in their work. I always thought that was opinion… not reporting. Isn’t that what Op-Ed pages and Editorials are for? Is the new era of reporting relegating those columns to the dust bin of old journalism too?
We’re mired in the new words of the language – we have “commoditized” news to the point that it is most important to monetize it… even at risk of becoming homogenized content so as not to offend or challenge any one. We are all now “content producers” which I suppose means we are all – as I am here – able to write and self publish, somewhat regardless of our authority or authenticity. We speak passionately of being in touch or tune with our communities, although that seeks somewhat murky and ill-defined. Is my community that of those who are overweight white 50-somethings of general affluence living in well-to-do communities featuring overpriced homes that represent much of our life-worth and that we fear could be depreciating in the current economic downturn? Is that my community? And if it is, pray tell, how is any one going to monetize me?

Look – the point is this – let’s watch our words. Our boasts. Our claims when we really know better. Words matter. That’s my clarion call. Let’s think about the new clichés that serve little purpose but to make us sound au courant and quote-worthy. Adjectives are colorful but when we use them intentionally to be misleading aren’t we all guilty of cheapening our profession? Of course. What’s wrong with reporting being the benchmark of what’s important, significant – the adage: news is the first draft of history?
What do you think? Leave a comment… let me know.

Why do the words “Trust” and “News” in the same sentence seem unbelievable to the audience?

Perhaps the problem isn’t that audiences do not believe their news providers, as one recent poll would have us believe, maybe we just don’t want a diet of facts we disagree with or truths that disturb us? Maybe it is that we are becoming largely a nation of self-righteous, opinionated zealots who disagree with any voice other than our own?

There has been a lot of coverage about the recent survey that Americans do not trust their news sources. It’s prompted many news managers to assert their coverage is absolutely grounded in fact, rooted in the inherent bedrock of journalism and the larger audience’s problem stems from reading, watching and listening to other organizations who clearly, evidently don’t respect or even value news, truth, and fairness in the same high degree or standard.

But I haven’t read any one yet who has laid some of the blame on the audience. What, blame the audience? Are they the victims of poor reporting or to blame for failing to demand better? What? Wait! Could not a compelling argument be offered that over the past 20 years the audiences have demanded less and worse, they have appeared to be satiated on a measly diet of incomplete news mush.

Audiences today seem to be divided in Foxes or Hedgehogs, those who find a web source and burrow down (foxes) or those who behave like hedgehogs nestling among many stories or sites picking up tidbits of information that they associativity relate into a pastiche.

Whether that audience finds the right blend of news and facts and information seems irrelevant for they feel informed, and based on a wide array of bits of information they are as assertive as they believe themselves to be well self-informed. But audience surveys show how poorly informed they truly are. USC’s Annenberg School did a survey – both print and TV side by side – of the Los Angeles market and found “A composite half-hour of LA local TV news contains 8:25 of ads; 2:10 of teasers (“stay with us – there’s a story you won’t want to miss”); 3:36 of sports and weather; and 15:44 for everything else. So besides sports and weather, only about half of a half-hour of news is news. How much of that 15:44 is about events that happened in the Los Angeles media market? Local news takes up 8:17; non-local news gets 7:27″ The full document can be found as a link from there.

So what has gone wrong? How do we dissect the road we took that has led to our own dismay and destruction as a trusted source of information and news?

TV News is an industry which became a playground for consultants invited by general managers and news directors in pursuit of dollars. The professionals were often co-conspirators in the rush to expand audiences and achieve higher ad revenue as news became a business instead of a responsibility.

This slippery slope dates back generations. In the 1970s consultant-inspired thinking gave life to happy talk and eyewitness news which were innovative at the time but became feeding grounds for wasted time, irrelevant comments, and ersatz displays of emotion. In the 1980’s live trucks enabled reporters to use technology – some of which were over by the time the newscast began but by-God they had presence. They were there LIVE and again precious air time was sacrificed for glitz.

Stories that were complex were deemed to be too difficult for TV or were said to be “too depressing” for the audience that might be watching at meal time, and the consequence is an entire generation was fed a buffet of crime and chaos. The ‘if it bleeds it leads” style of news still predominates in even the largest markets.

News is partially to blame for creating an audience which has been stuffed on the candy of irrelevance at the expense of substance. A friend says television news doesn’t handle complex carbohydrates well and that’s true. It doesn’t because anything serious or chewy is skipped over with the conviction that the audience either doesn’t care to be bothered with the facts or wouldn’t understand those complexities or the nuance.

Consultants told news managers the only things the audiences care about was weather and traffic, witness the boom in high dollar technology and promotions for super duper Doppler and accurate at all costs weather and traffic graphics that proliferate in all media markets today.

It is easier to watch weather… it is certainly easier for anchors to engage with banalities about the weather in lieu of risking showing ones true ignorance of substantial news matters.

I recently watched the NBC affiliate in San Jose take more than 30 seconds to announce and illustrate a set of 4 new stamps about cowboys on their evening news. The fact that none of them stemmed from the bay area, the artist was a not local resident, nor was there any editorial linkage to the story that made it relevant was, in itself, irrelevant. On any night when there is substantive news to report, the producers chose this story as more important, and it became the subsequent subject of an engaged dialogue between the anchors, as if 30 seconds wasted on the story itself wasn’t indulgent enough.

If the education system has done a poor job teaching civics it is a lesson that has not been lost on reporters who are assigned to important stories without the proper grounding. Just before opening arguments in the 2005 Michael Jackson molestation trial in Santa Maria, California a reporter from the Los Angeles market asked me, “Which side goes first?” They truly had no idea; clearly they had not even watched enough episodes of “Law and Order”. It is a simple thing, and they should have known – but they didn’t – and the amount of other, missing information was daunting. This was a person who would go on to report the trial, assumed to be some one with knowledge, and yet they were vastly out of their league reporting anything but a fender bender. Or new stamps.

Should we be surprised that we have created a generation of idiots? Hardly. In entertainment this is an audience who watches programs such as “Are you smarter than a 5th grader?” Why we set the bar so low, not even at the junior high school level, is probably because we have little conviction the adults in the audience would be competitive if the curriculum was more challenging.

News today is in an economic crisis. Networks are closing their overseas bureaus preferring to simplify and voice over material from bases in London. Former CBS correspondent Tom Fenton warned of the consequences of this in his book Bad News: The Decline of Reporting, the Business of News, and the Danger to Us All. What was bad then (2005) as overseas bureaus were closed and reporters on the ground in distant lands were fired is being replicated today by ABC News in the United States. One cannot cover news as if it is an exercise in distance learning. Nothing can be substituted for feet on the ground, eyes on the scene local knowledge of the people and institutions making important decisions and creating news.

The point is this — when confronted by a survey that the audience doesn’t trust its sources of news is really not that unexpected. Distressing to professional news people – yes, it should be. Distressing to any one who cares about an educated public, yes! it should be too. But is it the fault of news, per se? Partially of course. The blame or responsibility for this is at the feet of a society which doesn’t really seem to value its news, or any one that gives lip service to news instead of really understanding and wanting to be taxed with serious substance, instead of the pabulum that has passed as news for so long?

There is blame for many – for education systems that don’t teach the value of news and information; for individuals who shun anything but infotainment, and then participate in surveys to say they don’t trust news.

It prompts me to wonder, just who do they trust? Who do you trust? Comment or email… let me know what you think?

Numbers Do Matter

News has become a playground for worsts and mosts and hyperbole. News and TV generally from cable shows to even entertainment programs like Dr. Phil make everything black and white, regardless that we live our lives for the most part in the nuance of gray. It’s not enough to be sad or sick, we want the people we see, read and hear about (and their stories) to be at death’s door.

Reporting numbers and speaking with experts is always challenging, after all, they, in theory, have knowledge that generalists and most journalists do not possess, but why is it that journalists so frequently fail to challenge their hyperbole?

During the weekend’s coverage of the Gulf oil spill one so-called expert from the Sierra Club spoke to NBC News with great emotion and absolute conviction that the spill was far larger than had previously been reported. He gushed on suggesting the spill could in fact be 50,000 gallons, even 100,000 gallons a day! Perhaps true, but he didn’t know, and he wasn’t challenged by the reporter who blithely accepted the assertion and proceeded on in the narration. That’s a significant number and a wide discrepancy of perhaps up to 100%. It’s OK not to know; it is OK to even speculate, but how about some context or qualification before numbers – any numbers – become misunderstood and the story misreported?

Geraldo (Rivera) on FOX News did it too, breathlessly interviewing guests from a busy Times Square intersection about what could of happened had the car bomb detonated. Note the verb: could. One guest, obviously pumped by the opportunity to appear on TV, burst forth that had a dirty bomb gone off “Times Square would be contaminated for anywhere from 50 to 100 years.” Geraldo and the other guests solemnly but enthusiastically nodded approvingly accepting this assertion as sober evidence of absolute danger and impact. The fact that the Times Square bomb was not dirty was never challenged while again, just speculating with the numbers between 50 and 100 leaves significant room for debate and discussion.

Speaking of numbers and expert’s assertions, look back at coverage from the oil spill in Valdez, Alaska. When covering that we heard experts say that the ocean and islands would remain scorched earth and that nothing would ever grow on those shores or under those waters again. The reality, within 6 months nature started to return.

The point is simple, but it is beyond bad news sells. Yes it does… and that’s news. If you want just the good news you should confine yourself, for the most part, to the sports section, although even that has become more difficult in recent years due to scandals and bad behavior.

It is frustrating that contemporary reporting on the oil spill requires reporters to seek out experts who are prompted to say the sea is forever doomed and all creatures will inevitably die, choked by oil and cloaked in a gooey slime unlike any we have ever seen before. The car bomb isn’t allowed to be a close call but becomes an incident that would surely have resulted in thousands of casualties and a forever blackened a New York landmark.

Each sentence is mired in half-truths and certainly assumptions run amok. As a journalist I bristle at what I consider to be reckless reporting that appears to hype the story, feed the hysteria, and ultimately deceive the audience. There are so many other examples – certainly politics and it doesn’t matter whether you favor the left or the right, the administration or the opposition, health care reform or tea parties – my point is that reporters who use numbers and hyperbole unchallenged and unqualified do not serve the public interest, do not serve their profession well, and do more harm to the public discourse.

Ethics & journalism

…our paramount responsibility… is to present all significant facts, all significant viewpoints so that this democracy will work in the way it should work–by individual citizen’s making up his own mind on an informed basis. Our job is to contribute to that process and not to make up for them the minds of those who listen to and watch us. We must always remember that a significant viewpoint does not become less significant just because we personally disagree with it, nor does a significant and relevant fact become less relevant or significant just because we find it unpalatable and wish it weren’t so.”

Many will read that and scoff. Ethics and journalism; in the same sentence? In the contemporary era of shout out news where far too often the loudest or most popular voice predominates, where corporate content can be packaged to appear as bona fide news, where a TV anchor’s personal appearances can be billed to be as important as the event they are ostensibly covering… are ethics being practiced? Are ethics important or are they an inconvenience?

It is too facile to decry the apparent dearth, some might say death, of ethics today, but let’s not wring our hands and harken back to a bygone era when ‘things were different’ as if that is some balm for our current condition. Let’s not just give up muttering it used to be different, but, heck, it is what it is today.

It does seem more dire as business decisions dictate, even now dominate, decisions at news organizations globally. Advertorials, paid content masquerading as original reportage, even this week’s decision by the Gannett newspaper chain to allow a sports team to report on itself Reporter and Players Wearing Same Colors raise serious questions about independence, unbiased news and trustworthiness.

I was teaching ethics in journalism this week to graduate students at the Academy of Art University in San Francisco; it’s an important component in my writing for multimedia class, and I found that I was reminding myself and then reading aloud these words written by former CBS News President Richard (Dick) Salant. This is from his preface to the CBS News Standards published in April, 1976.

He makes several salient points… including recognizing the difference between news & entertainment, the responsibility of news professionals to exercise their judgment and not be swayed by polls or audience opinions, and an obligation to report the news as it is, not as we want it to be. I don’t normally quote whole paragraphs, but this is an exception.

“One (of his personal convictions) is the overriding importance to our form of journalism of drawing the sharpest possible line–sharp perhaps to the point of eccentricity–between our line of broadcast business, which is dealing with fact, and that in which our associates on the entertainment side of the business are generally engaged, which is dealing in fiction and drama. Because it all comes out sequentially on the same point of the dial and on the same tube, and because, then, there are no pages to be turned or column lines to be drawn in our journalistic matrix, it is particularly important that we recognize that we are not in show business and should not use any of the dramatic licenses, the “fiction-which-represents-truth’ rationales, or the underscoring and the punctuations which entertainment and fiction may, and do, properly use. This may make us a little less interesting to some–but that is the price we pay for dealing with fact and truth, which may often be duller–and with more loose ends–than fiction and drama.

Second it is my strong feeling that our news judgments must turn on the best professional judgments that we can come to on what is important, rather than what is merely interesting. Again, our function, then, contrasts sharply with the rest of the broadcast schedule which surrounds us, and, indeed, which supports us. In general, to the extent that radio and television are mass media of entertainment, it is entirely proper to give most of the people what most of them want most of the time. But we in broadcast journalism cannot, should not, and will not base our judgments on what we think the viewers and listeners are “most interested” in, or hinge our news judgment and our news treatment on our guesses (or somebody else’s surveys) as to what news the people want to hear or see, and in what form. The judgments must be professional news judgments–nothing more, nothing less.

A corollary of this basic principle is that if we are to provide what is important for people to know, we must not shrink from reporting what is newsworthy even though there are no pretty or dramatic pictures to go with it. There is nothing wrong with a talking head–provided the head has something to say and says it well. We must not be carried away by the cliche, which, like almost all cliches, is only sometimes true, that a picture is worth a thousand words. It may be and it may not be. A few well-chosen, well-written, and, above all, thoughtful, words may often be worth a thousand pictures. The most exciting thing in the field of information is an idea.

And, finally, this is as good a place as any to remind ourselves that our paramount responsibility at CBS News is to present all significant facts, all significant viewpoints so that this democracy will work in the way it should work–by individual citizen’s making up his own mind on an informed basis. Our job is to contribute to that process and not to make up for them the minds of those who listen to and watch us. We must always remember that a significant viewpoint does not become less significant just because we personally disagree with it, nor does a significant and relevant fact become less relevant or significant just because we find it unpalatable and wish it weren’t so.”
Now that does seem to be fair and balanced. Dick Salant was a lawyer and broadcast manager whose judgments were thoughtful and worthy of being read and heard 34 years after he wrote them. He could hardly have been prescient to the economic conditions that affect the news business today, but he was aware of the dangers that stem from blurred lines and indiscriminate, reckless or less-than-thoughtful reporting, as well as the need to educate the craftsmen and women to appreciate the noble profession and responsibility to our audiences.

So ethics in (and) journalism? Yes. It must be taught, nurtured, amended and refined.

I believe Mr. Salant’s last point is the most important — audience’s must have the information they need to make informed judgments presented without our opinion, slant, bias, preference and prejudice.

I enjoyed reading this to my students. It seemed worth sharing with you.