When is somebody (how about you Mr. President?) going to kick some ass?

Frank Rich has written a compelling Op-Ed piece (6.4.10) in The New York Times Don’t Get Mad, Mr. President. Get Even asking if or when the British Petroleum gulf oil spill will finally trigger Mr. Obama’s anger to reach a boiling point. I think for many Americans, especially those living from Texas to Louisiana, Mississippi, Alabama and to Florida, that tipping point passed some days ago.

Doesn’t it bother any one but me that he seems so measured?  So level headed… so unflappable even as pelicans and other shore birds die; just as beaches, industries and communities all slathered in oil may not recover for a generation?  Doesn’t this disaster rise to the level where some one in government, some one in charge, can appear to be righteously pissed off over the event, the handling, the aftermath and the guile of the company and executives in charge?

And then comes the story from The Washington Post Gitmo Becomes $500 million Camp Costly that the government’s investment in facilities at the prison camp includes features that might be considered by some, especially those suffering from the downturn in the current economy, to be lavish by any standard.  Fast-food franchises, an Irish bar, astro turf and playgrounds (mostly unused) litter the base even as its mission is on the decline and the urgency of these constructions seems to be mitigated?

A story in the Seattle Times over the weekend reported fees for the Washington Mutual bank failure have topped $100m and are still climbing.  Of course these are fees that to be paid from whatever is salvaged from the assets even as that means an even smaller fiscal pie is left to pay back to investors.  What was most alarming was the line that attorneys are charging $925. and hour for their services.  That’s a higher rate than most criminal attorney’s charge on capital cases!  Doesn’t any one wonder whether this seems exorbitant?  Is there a better way, a more affordable way?  Should there be?

The lessons learned from the bank failures and the catastrophic consequences of the financial meltdown are still yet to be calculated.  But for those responsible, isn’t tar and feathering an option worth reconsideration?  Shouldn’t many Americans who are living on savings, borrowed money, who have lost jobs and in many cases are losing hope, what little remains, aren’t they justifiably angry?  What’s wrong with showing anger?  What’s wrong with being authentically mad?  Why is showing anger something that seems to be out of place?

I cannot help but recall the lead character from the movie “Network” who asked his viewers to go to their windows and scream, “I’m mad as hell and I am not going to take it any more.”

On the eve of election night here in California, as well as other states, I do wonder when the electorate will find its way of expressing its simmering anger… not just in a ‘toss the bastards out” kind of knee-jerk response, but when will we demand and get better?

Death – unedited, raw and disturbing captured on camera

Death – captured on video – in June 6th’s Los Angeles Times Death of fugitive porn actor captured in disturbing video is a short metro (L.A. Now) item on the death of a porn actor named Stephen Clancy Hill, who was wanted in connection with a rampage that left two others dead.  In all, not a terribly monumental story when compared with carnage that dots the worldscape daily, except that this story features video of the actual moment of Hill’s death captured and shown as a link from KTLA Channel 5.

Is this news worthy?  And why have the editors determined that watching a raw tape of his body tumbling off a cliff, ricocheting and bouncing from is something that adds to our understanding or appreciation of the death?

In the final act of Tom Stoppard’s “Rosencrantz and Guildenstern Are Dead”, Guildenstern wonders aloud if the concept of death can be portrayed on a stage. It is not a large leap to extend this question to citizen journalism and modern media.  Somewhat at an emotional loss he asks, “No…no…not for us, not like that. Dying is not romantic, and death is not a game which will soon be over…Death is not anything…Death is not…It’s the absence of presence, nothing more…the endless time of never coming back…a gap you can’t see, and when the wind blows through it, it makes no sound.”

For the editors of the Los Angeles Times the death of this man makes a great deal of disturbing visual noise.

Watching the Gulf Oil Disaster in Real Time – Live from the Ocean Floor

Technology never fails to amaze me and the BP disaster offers a unique glimpse from their underwater cameras.

So long, farewell… Buh-bye Tony

BP CEO Tony Hayward is a marked man emerging as America’s latest leading corporate villain.  He’s the new poster boy for what not to say in a crisis.  His apparent self-focus that “he wants his life back” pits his desire for normalcy against the loss of 11 workers in the fire and sinking of the Transocean rig.  One might imagine their families would like those lives back too.

Tony, you’re doomed man. Say goodbye.  It’s all now a matter of time… you’ve been tar and feathered, smeared in oil.  When you now appear on camera the common reaction is to throw darts or change the channel.  In a world where trust and believability, credibility and likability rule… you’re sinking like a rock.

It seems truly amazing that – for some one who teaches crisis management -BP continues to make mistakes, missteps, misstatements 45 days in to the disaster.  The failure to explain what would be deemed “legitimate” claims before Congress in the earliest days of the story is today compounded by an artful, expensive PR campaign that features Hayward and his cabal of advisors doing the ‘best they can’ all the while oil gushes from the pipe.  Isn’t there an inherent contradiction in all this… are they really doing the best job they can?  Difficult admittedly, but not a success by a long shot.

The real lesson remains the experience of Valdez, Alaska.  Twenty one years after Exxon ran their tanker onto Bligh Reef there is still an oily residue just under the rocks along the shoreline of Prince William Sound.  Droplets of oil abound in the water, in pools, coating the underside of rocks that cover that shore.  Billions of dollars spent and tens of thousands of man hours invested in clean up have failed to restore, entirely restore, the waterways and shoreline.  Yes the sound is healthier than some doom and naysayers predicted, but it is not without lasting injury.  It would seem evident that a similar fate awaits the gulf coast and possibly other eastern beaches and the communities that depend upon the water for food, tourism, attraction and livelihood.

So as we watch for the expected outcome — Hayward will walk the plank with a shove from the BP board; the company will lose its financial luster and ultimately file for court protection or receivership to protect its reduced and falling assets.  Thousands of workers will lose jobs and homes; alcoholism will rise… abuse, domestic violence, divorce all soared in Valdez and the surrounding communities too.  Suits and class action filings for worker compensation due to illness stemming from the clean up will clog the courts the way the oil stifles marine life on marshes today.  Perhaps even years from now medical claims, lung and other injuries will continue to haunt local residents and their families, perhaps too even birth defects.  This will be a petri dish for health, injury and litigation for generations.  Within this year I predict BP and it’s eco-friendly logo will be replaced with a new name and consumer  brand, as if that is sufficient to hide the experience from the public’s memory.
Sadly it doesn’t take scientist to see where this mess is headed… admittedly it’s a bona fide crisis.  Hayward may become the fall guy but the corporation and those who are advising it deserve some of the blame for the handling of the story.   Black oil, corporate greed… mistakes and mishandling.  Dishonesty.  Shame.

Bombast and Bravado – and just who are you calling “riff-raff”?

Korean News, the public face of the North Korean government offers a daily menu of just about the most colorful propaganda available anywhere.  In today’s posting “National Defence Commission Issues Statement” the DPRK  warns the world not to take any action retaliating for the alleged torpedo attack on a South Korean naval warship.  Fair enough – it’s sabre rattling and diplomats, journalists  and analysts closely read these pages carefully noting even slight variations in words and phrases as indications of true policy.

Here’s how they drive their point home, “It is our invariable iron will to react to “retaliation” with more powerful retaliation and to “punishment” with indiscriminate punishment of our style.

Availing ourselves of this opportunity, we sternly warn the U.S. and Japanese authorities and riff-raffs, their poor lackeys, to act with discretion.

The world will clearly see what dear price the group of traitors will have to pay for the clumsy “conspiratorial farce” and “charade” concocted to stifle compatriots.”

Well, I hope their not calling either me and you riff-raffs.  And certainly not on a Friday.  We might justifiably take umbrage.  We can safely presume they’ll have more to say through diplomatic channels but for sheer propaganda, this is unadulterated mastery.

Score 1 for Ethics

This is just worth sharing… Score one for ethics and leadership
NBC STATION IN L.A. ADMITS NOT LIVING UP TO JOURNALISTIC STANDARDS

from StudioBriefing, May 19, 2010
The NBC-owned television station in Los Angeles on Tuesday announced the departure of its “vice president, content” and simultaneously admitted that it had not lived up to “journalistic standards” when it aired a faked report about new credit card rules in February. In today’s (Wednesday) Los Angeles Times, media columnist James Rainey said that Tuesday’s announcements by KNBC-TV represented the culmination of a “psychodrama” at the station that “has pitted traditional television journalists .. against a nouveau crowd of content creators who prefer their sizzle served up hot, preferably without much steak.” In the faked report, Rainey said, the station hired reality show producer Vicki Gunvalson, who interviewed friends about the new credit card rules, then passed the friends off as ordinary “men in the street.” The interviews, Rainey indicated, were conducted at an Orange County boutique, owned by another friend of Gunvalson. A spokesman for the station told Rainey that it is “taking steps to prevent this from happening again.”

If you live by the sword…

We all know them… colleagues or bosses who wield enormous power often based on the most ephemeral set of skills or talents.  Many are sycophants, some are pathological, others are deceitful and conniving, but they invest considerable time embellishing their careers, often in spite of their limited talent and acumen, often if not always at the expense of others.

Network news, a business I happen to know well, is filled with such people.  There  are both men and women who have truly slept their way to power and prominence.  There are those who have married their careers to anchors and executives only to be eviscerated themselves, as if by a scythe, when their powerful benefactor’s star has lost its luster.

Last week ABC News announced the departure of long time executive Mimi Gurbst.  Many believe the 30-year veteran was edged out in a power shift that promoted those in Diane Sawyer’s coterie and cast aside those who were not among the favored few.  Others believe this is a touch of long-delayed justice for an individual who had littered her career path with other’s reputations.  What makes all this so interesting is the reaction to this story in The New York Observer “Top ABC News Producer Leaving Network To Become High School Guidance Counselor” by Frank Gillette. Mr. Gilette’s fawning lede and story, heaped with praise and adulation, triggered the most amazing series of comments – more than 100 of them, and none positive.  Reading the posts one cannot help but conclude that engaging with Ms. Gurbst professionally was like touching the third rail.

Network news is an industry which often puts its best face on its own dirty laundry and unpleasantries.  No where is this more visible than in tributes or saccharin eulogies offered about individuals who were not particularly well thought of even when they were alive.   But I cannot recall a public recollection made by colleagues laced with such vitriol and venom.  And that’s the lesson… if you live by the sword be prepared to be cut and slashed and wounded by those whose personal and professional reputations you traded as the currency of gossip, innuendo, and disrespect.

In disclosure I knew Mimi Gurbst at ABC years ago.  I haven’t spoken with her in more than a decade.

Shoot the messengers. Just shoot them and put us all out of their misery.

Over 37 years of producing and conducting TV and radio and multimedia interviews with executives, politicians, warlords and men and women on the street I rarely believe anything I hear these days, and certainly I believe less than I once did.

Why?  Because politicians and executives have been so over-coached and practiced to be sure they say nothing that will be used against them later… it is the equivalent of a hijacked Miranda warning.  Say nothing and nothing bad will happen to you.  For people on the street they are so ready to tell you whatever you want to hear in exchange that you’ll choose their mutterings for the story prompting them to call their friends to watch or listen.

I have been critical of corporate messaging for a long time.  Let me tell you why… when conducting corporate interviews it has become standard practice for their handlers to ask what the interview will be about?  If you’re working for a corporate client, you’ll be asked to participate in a “grounding call” that will last about an hour several weeks before the scheduled interview.  About 2 weeks before the interview you’ll be invited to another hour plus “briefing call” which becomes the framework for a briefing document for the executive.  It will be a pulp intensive document of multiple pages with probably 4 or 5 bullet points for each of the anticipated questions, often with a paragraph of more of embellishments for each bullet point.  For an interview of perhaps 20 questions this means that the sycophants who perform the role of communication managers will spend hours drafting up to 120 specific bullet points with hundreds of additional words to manage key suggestions for the executive’s conversation.

The funny thing is that by the time these briefing documents are prepared and delivered to the executive, often on the night before the scheduled interview, it’s frequently too late.  Countless times executives have come to the interview and asked me, “What are we talking about today?”  I always enjoy the question, as I perversely enjoy watching the blood drain from the face of the handlers simultaneously.

It’s a strange thing.  These executives are at the top of the corporate food pyramid.  They know their stuff – they have spoken the words before.  In many cases, they wrote the words.  By preparing the bullets, by over manipulating the executive, his or her handlers have frequently squeezed out any remaining drop of authenticity… the conversation sounds as canned and corny, as insincere and ineffective as imaginable.

Years ago the average length of a sound bite (quote) on the network evening news was :22.  Today I hear that’s dropped to just :08 seconds.  Is that because reporters are so enamored of their own voices that they insist on shorter sound bites?  Perhaps in part.  Is it because news makers have less to say than ever before?  I don’t think so.  Is it then a matter that people don’t say their stories or share their expertise as well as they used to… or we’re burned out hearing the same old stuff again and again… perhaps that has some bearing too.

Here’s the bottom line… why don’t you believe politicians?  Why don’t you respond to executives and others representing their issues?

Comment, email me.  I am at a loss.  What I do know is that you, me, we – the audience generally – is not hearing messages that we believe, that we trust, that we are willing to value… so why not?  What’s failing and why?

I’d like to understand this better.

Scott Peterson – a family – a website – a surprise in cyberspace

Every so often an email catches you, surprises you, and briefly interrupts your concentration.  Scott Peterson’s appellate website succeeded in doing that just now… 6 years later… though he’s just down the road here in Marin county, I don’t think of him often.   I do think of friends who covered the trial, of episodes and moments that we shared in reporting from Redwood City and Modesto, but I don’t often think of what is evidently the continuing quest to prove his innocence.
Over 6 years a lot of water has gone under the bridge and through San Francisco Bay where Laci was found for a crime the jury believed Scott had committed.  A lot of money continues to be spent on Peterson’s legal appeal and more will be on California’s tortured path toward legal execution.

His execution will not bring back either Laci or Connor.  It may provide some comfort to Laci’s family, perhaps even a twinge of revenge, just as the lethal cocktail will be a burning stab in to the heart of Scott’s parents and his family.

The email did catch my attention.  So did the website.  And much more.

Hype only serves to disappoint audiences

News producers, managers and all those create news – the content which is the stuff that keeps the soap commercials from bumping in to one another – seem to me to be more frantic, ever-so-driven to capture and hold their audiences.  More than ever before it seems  that they too have drunk the Kool-Aide and now piously justify their hype as necessary to lure and secure audiences. Sadly though this is getting sillier and sillier as boasts are proclaimed that cannot be defended, promises are assured that cannot be delivered, and audiences – like you and me – feel more cheated.

It just feels like an era of news abuse – instead of trust – is in vogue and in turn, professionals are defending what is indefensible, hype.

For instance on a weekend report about the death of a University of Virginia co-ed the network anchors assuredly promise “we’ll have the latest on the investigation when we return.”  Really?  On a Saturday?  On a Saturday when investigators are not visible to the media and when there has been no news release from the police.  So the latest is… actually, when?  Yesterday!  And so it has already been… reported? And when?  Yesterday!  And so the boast of having the latest news coming up is really just a… hype?  A tease?  And that’s somehow OK… or if as professionals you knew there was truly nothing new, was the hype a lie? A white lie?  Or just a plain old-fashioned whopper since it was uttered with the prior knowledge that it was untrue.

Or for instance the Today show used the word “Exclusive” six (6) times about a single guest.  Exclusive appeared twice in anchor copy and four times as a graphic.  Are producers so desperate to convey the appearance of superior coverage that they cannot let that content speak for itself but must instead wrap it with banners and bravado to drive the point home?  Or maybe there is such churn in the viewership that the constant reminders of exclusivity are the only hooks remaining to lure viewers?  But if that’s the case then all the exclusives that appear day in and day out are not attracting audiences but may instead be repelling viewers who are tired of being abused with adjectives masquerading as important content.

It seems the corruption of the profession runs deep… as deep as our own self-identity.  A national radio show on journalism featured a guest who said, “reporters are now packagers” of news and claimed that he didn’t need to report because he had sufficient “listening posts” to tell him what was going on.  It feels a little absurd to ask, but I am mystified because  if reporters are not going to report, then who is?  And listening posts, who are they… and how do we trust his definition of who is responsible, and ultimately, who is vouching for them?  It is the proverbial slippery slope and, whoops!  We’ve started sliding.

Another panelist on this NPR program spoke of reporters whose job it was to now contextualize the news.  And a third said it was now completely correct for reporters to have an opinion and allow that to be reflected in their work.  I always thought that was opinion… not reporting.  Isn’t that what Op-Ed pages and Editorials  are for?  Is the new era of reporting relegating those columns to the dust bin of old journalism too?
We’re mired in the new words of the language – we have “commoditized” news to the point that it is most important to monetize it… even at risk of becoming homogenized content so as not to offend or challenge any one.  We are all now “content producers” which I suppose means we are all – as I am here – able to write and self publish, somewhat regardless of our authority or authenticity.  We speak passionately of being in touch or tune with our communities, although that seeks somewhat murky and ill-defined.  Is my community that of those who are overweight white 50-somethings of general affluence living in well-to-do communities featuring overpriced homes that represent much of our life-worth and that we fear could be depreciating in the current economic downturn?  Is that my community?  And if it is, pray tell, how is any one going to monetize me?

Look – the point is this – let’s watch our words.  Our boasts.  Our claims when we really know better.  Words matter.  That’s my clarion call.  Let’s think about the new clichés that serve little purpose but to make us sound au courant and quote-worthy.  Adjectives are colorful but when we use them intentionally to be misleading aren’t we all guilty of cheapening our profession?  Of course.  What’s wrong with reporting being the benchmark of what’s important, significant – the adage: news is the first draft of history?
What do you think?  Leave a comment… let me know.